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Phone & Lines, Voice & Data, and Internet Solutions for the Finance Sector (Banking, Insurance, Investment Firms)

More than ever before, in order to succeed it is critical for insurers, banks, and investment firms to adopt strategies around telecommunication solutions and services that not only distinguishes them from their competition, but also provides them access to their information and customer information when they need it. The dilemma for most banks is that, as they aggressively move to new segments and geographies, they also have incumbent market positions that need to be defended.

On the cost side, banks and other financial institutions are exhausted by large technology investments to reduce costs and improve service. However while services have improved, cost have often escalated as key customers demand an increase service in return for their business. To cut costs and achieve anticipated efficiencies, some banks will need to invest more time to make the transition from legacy systems and traditional ways of serving customers, to more interactive and internet based technology. This is where City Telecom comes in.

Based on our experience of providing solutions in this market, we offer resources to meet these demands which include provisioning, support, installation, and supply of the following:

• Phones and email services
• IVR - Call routing and automated messages
• Broadband (ADSL2+) internet services -
• Call centre solutions
• FMC

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