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Phone & Lines, Voice & Data, and Internet Solutions for the Retail Market

The concept of ‘focusing on the customer' or ‘customer centric service' has been part of the business and corporate vocabulary for years. Retailers have been and will continue to compete for market share, improve their quality of service, reduce operational costs, or try to keep customers returning to buy their product or services. There is plenty of evidence available that states retaining customers is less costly as compared to acquiring new customers.

However, competitive advantage will be driven by those companies that exceed customer requirements and expectations in real time. City Telecom is perfectly placed to help meet the demands of building and installing competitive advatange solutions in the retail market place.

We offer retailers resources, solutions, provisioning installation and supply of the following:

       • Numbers (NGN's) - Local, National, International or Premium Rate numbers -
       • Multiple fixed line solutions -
       • Broadband (ADSL2+/SDSL) Line Internet access -
       • Call centre solutions using Computer Telephony Integration (CTI) for support departments
       • Unified communications to help ensure customer contact from multiple points
       • Interactive Voice Response (IVR)
       • Bill consolidation
       • Full cabling installation

As the retail sector continues to undergo change creating many challenges and opportunities, City Telecom has the experience to deliver solutions to help cut overhead costs while increasing your flexibility to communicate with your clients or candidates.

Please CLICk below for some practical business ideas and solutions:

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