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Fixed Mobile Convergence (FMC) Solutions

FMC (also referred to as Business Communications) is the trend towards seamless connectivity between fixed and wireless telecommunications networks so users can use any device they wish at any location. In essence, Fixed Mobile Convergence allows mobile phones to function with a fixed (landline) network infrastructures through a wireless access point. The ultimate goal of FMC is to optimise the transfer of data, voice, and video communications to and among end users no matter where they are located, or the device they are using.

City Telecom offers a variety of simple and comprehensive FMC solutions.

An example of a simple solution would be implementing mobile services on smart phones for your company in combination with an IP PBX. At a minimum, this would provide email distribution, text, voice mail, internet access, and call routing features. With this integration, users of smart phones from City Telecom can have a secure mobile extension of their desk phones. If a user can not immediately answer a call, the PBX Mobile Extension uses a company's existing voice mail system to provide a unified voice mailbox, eliminating the inefficiencies of multiple voice mail systems.

An example of a more comprehensive solution would be installing, configuring, and bringing live for your company a powerful combination of IP PBX Managed solutions, Multi-Site PBX's, SIP Trunking with DDI Extensions, Mobile Extension, Wireless Office applications used on wireless broadband devices, standard office application (such as emails, fax systems, remote management etc), and GSM gateways where SMS and MMS are also being used.

What Do I need?
Deployment of FMC must be planned and implemented with care. Through City Telecom, we offer end-to-end solutions, including core network setup, application setup, office and mobile devices, training, and after sales support.

Why do I need it?
• Better customer service
• Easier manageability
• Company wide internal telecom flexibility
• Out of office routing
• Calls are automatically transferred as you walk through departments or across you company - excellent for manufacturing due to the size of most facilities

What do we discuss at our meeting with you?
•   Phasing out desk phones to make significant IP telephony cost savings through implementing gateways
•   Fully integrating a mix of mobile phones, desk phones and soft-phones. When combined with a laptop, FMC
    becomes a cost-effective solution for desk, home, and a mobile work force.
•   Combining two phones (mobile and desktop), and two numbers (mobile and desktop), onto one device.
•   Configure all traffic for routing through IP telephony back office systems. Traffic examples include:
           · Voice mail
           · CRM
           · Caller Presence
           · IVR
           · Logging
           · Call distribution
           · Call recording, and
           · Least Cost Routing (LCR)
           · Pre Carrier Select (PCS)

Benefits for the end-users from City Telecom?
√   Easy access to communication and internet services everywhere
√  Quick, seamless sharing of information (data) and experiences within individuals and groups
√  A single bill from one trusted service provider that offers the whole range of preferred communication and
     Internet services in both fixed and mobile environments

Why choose us?
√  Experience with fixed, mobile, cable, and hybrid communication providers
√  We provide smooth convergence with various technologies including cost-effective migration to an all-IP network
√  We have a very broad set of solutions (and thus experience) with related implementation services, consulting,
     hosting, SLA's, Training, and After Sales Support

For FMC requirements, please contact us to discuss the details.

For ideas surrounding a FMC environment please click:

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