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About City Telecom
City Telecom was established in 1985. Our commitment to meeting our customers' communication challenges combined with our service led approach has been the key to the success and the growth of our business.
Having spent more than 20 years supplying telecom solutions to Small & Medium size Businesses (SMB's), we've seen many changes across all industry sectors. At City Telecom, our high standards of service extend far beyond the installation of the equipment, training, servicing, or ongoing support. We believe that our main objective as a telecommunications systems specialist is to provide you with the best telecom solution to suit your needs, whether it is regarding telephone system installations, mobile solutions, VoIP solutions, or applications, we endevour to pass along any cost savings to you as a result of you working with City Telecom. In support of this statement, please click here to be directed to an ideas page which could be beneficial to your business.
What we do is:
1) Provided business communications through Telecom, Mobile, and Internet based solutions
2) With our Telecom & Mobile billing system, we re-tariff Land Line and Mobile calls to save our customers money
3) We sell products and services online
4) We provide an online reseller tool for quoting, budgeting, and estimating telecom and mobile costs
5) Provide Service and Support for the solutions we implement
Our customer centric process generally follows these steps:
1) We first gather some information to understand your business,
2) We listen to what you are trying to achieve within what timeframe,
3) Then we map the best market solution to fit with your exact requirements.
Our customer centric approach combined with our high levels of services and support is maintained throughout all of our engagement processes. This has resulted in very good long term relationships.
Vision - To provide customers user friendly, efficient, and convenient self-service solutions that will meet their telecommunication needs.
Mission - To become a global organisation through providing telecommunication, mobile, and Internet service to businesses of all sizes and types.
Service & Support Goals - To be known for our helpful, efficient, and reliable support services to all of our customers.
Approach - To put the customer experience at the centre of everything we do.
Company Value Proposition - Providing our customers easy, convenient, flexible, and cost effective options for telecommunication and mobile service that will suite either your short or long term requirements.
Position Strategy - Our strategy is to provide customer centric services and support through the use of technology, the Internet, and direct one-to-one communication with our customers.
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