Callview CTI (ComputerTelephony Integration) by Swan Solutions

Competitive forces are pushing every business, regardless of industry, to look for new methods of growing clients and expanding relationships and offerings, whilst at the same time managing operational costs. Callview from Swan Solutions provides an evolved software solution to business management, offering enhanced customer communication and management information tools to address these business needs. Whether you have a departmental workgroup with extensions, or a contact centre with agents at a single location or dispersed locations, Callview offers a wide range of customer relationship tools that are suitable for any business type.

Using Callview you can empower staff with real-time and historical reporting tools. Use your existing databases to intelligently route calls and e-mails to specific departments, verify transactions by recording or logging calls, and visibly manage individual and team performance right from the desktop.

Callview protects your investment as your organisation grows, providing a scalable solution for your business needs.

Informal Call Centre and Workgroup Solutions
An informal call centre, where a dedicated team handles customer enquiries, would benefit equally from call management and reporting tools. Team members could apply the features of Callview Client Express to aid call handling, whilst managers could apply the advanced reporting capabilities of Callview Wizard MIS to monitor call traffic.

Formal Call Centre Solutions
A formal call or contact centre, where agents log in to one or more groups, would benefit from the advanced call reporting capabilities of Callview Wizard ACD. Such an environment may also require a comprehensive multi-media routing mechanism, as well as the ability to screen-pop bespoke or specialist applications, as provided by the Callview Navigator and Callview Client Pro modules.

Non Call Centres
All businesses need to deal with calls, regardless of whether they use a call centre or not. Such businesses can benefit from using the call management capabilities of Callview Client Go, as well as the historical call reporting capabilities of Callview Wizard. If they require more advanced features they can upgrade the Callview modules they need, when required.

Call City telecom today on 0808 129 6000, to find out how Callview CTI solutions can fit into your call centre or workgroup environment.