City Telecom

About UC 560

Cisco Smart Business Communications System (SBCS) is an affordable unified communications appliance that provides voice and data communications, voicemail, automated attendant, video, security, and wireless capabilities while integrating with existing desktop applications such as calendar, email, and customer relationship management (CRM) programs. This easy-to-use solution supports up to 104 users and provides flexible deployment options based on your needs, supporting a wide array of IP phones, public switched telephone network (PSTN) interfaces, and Internet connectivity.

The Cisco SBCS enables businesses to enhance how they reach, serve, and retain customers. It is a complete small business solution that gives your staff anytime, anywhere access to business information and applications, making it easier than ever to communicate with customers and each other. The SBCS can be configured with different devices based on your needs, including the Cisco Unified Communications 560 (UC 560), Cisco IP phones, Power over Ethernet (PoE) switches, wireless access points, approved third-party applications, and the Cisco Configuration Assistant for management.

Unified Communications

• IP-based all-in-one solution designed for small businesses with up to five sites networked with interoffice dialing

• Flexible call processing deployment options, including private branch exchange (PBX) or key system mode, for an easy transition to the new system based on the existing phone system

• Full-featured voice messaging and automated attendant to help improve communication among employees and with customers

• Easy access to voicemail messages from any phone, from the VoiceView Express IP phone display application, or via Microsoft Outlook or Outlook Express

• Fax mail for each user, with faxes delivered directly to the desktop email client and the ability to redirect to any fax machine when checking voicemail via phone

• Choice of Cisco SPA 500 Series IP Phones or Cisco Unified IP Phones 7900 Series, including desktop and wireless handheld models, depending on each user's needs

• Cisco IP Communicator soft phone, enabling employees who are traveling or working from home to stay in touch using any Windows computer

• Video telephony that is as easy as making a voice call, using a Cisco USB video camera connected to any 7900 Series phone or to the IP Communicator soft phone