Cisco Unified Communication UC 500 Series IP PBX - Efficient and cost effective

Cisco Smart Business Communications System (SBCS) is an affordable unified communications appliance that provides voice and data communications, voicemail, automated attendant, video, security, and wireless capabilities while integrating with existing desktop applications such as calendar, email, and customer relationship management (CRM) programs. This easy-to-use solution supports up to 104 users and provides flexible deployment options based on your needs, supporting a wide array of IP phones, public switched telephone network (PSTN) interfaces, and Internet connectivity.

The Cisco Smart Business Communications System enables businesses to enhance how they reach, serve, and retain customers. It is a complete small business solution that gives your staff anytime, anywhere access to business information and applications, making it easier than ever to communicate with customers and each other. The SBCS consists of different devices based on your needs, and includes the Cisco Unified Communications 540 or 560, Cisco IP phones, PoE Switches, wireless access points, approved third-party applications, and the Cisco Configuration Assistant for management.

Cisco Unified Communications 540 and 560 Comparison:

• 8 to 32 IP phone station support • 4 to 8 analog trunks or two to 4 BRI digital trunks • Optional single T1/E1 voice interface (PRI and CAS) • Integrated voicemail • 32 hours voicemail storage • Automated attendant • Integrated business productivity applications • Integrated security • Music on hold • Optional on board wireless access • Simple system configuration and management	• 16 to 104 IP phone station support • 4 to 12 analog trunks or two to 4 BRI digital trunks • Optional one or two T1/E1 voice interface (PRI and CAS) • Integrated voicemail • 32 or 64 hours voicemail storage • Automated attendant • Integrated business productivity applications • Integrated security • Music on hold • Wireless support with the Cisco AP 500  • Simple system configuration and management

Unified Communications

• IP based all-in-one solution designed for small business with up to five sites networked with inter-office dialing
• Flexible call processing deployment options including private branch exchange (PBX) or key system mode, allowing for easy transition to new system based on existing phone system
• Full-featured voice messaging and automated attendant to help improve communication among employees and with customers
• Easy access to voicemail messages from any phone, from the VoiceView Express IP phone display application, or via Microsoft Outlook or Outlook Express
• Fax Mail per user where faxes received are delivered direct to the desktop email client or redirect to any fax machine when checking voice mail via phone
• Choice of Cisco SPA 500 Series IP Phones or Cisco Unified IP Phones 7900 Series, including desktop and wireless handheld models, depending on each user's needs.
• When traveling or working from home, employees can stay in touch using the Cisco IP Communicator soft phone on any Windows PC.
• Video telephony is as easy as making a voice call by adding a Cisco USB video camera to any 7900 Series phone or to the IP Communicator soft phone and can be used between sites.

PSTN Connectivity

• Phone line connectivity using analog lines (FXO) or ISDN Basic Rate Interface (BRI) with optional digital trunks
  (T1/E1/PRI) providing flexibility to add trunking as the business grows
• Built-in costs saving SIP trunking with preset configurations from major carriers
• Four analog phone connections (FXS) included for support of traditional fax machines or analog phones

Secure Network Foundation

• Network security included at no extra cost, including Cisco IOS^® Firewall to protect the entry point into your network.
• Virtual private network (VPN) IPsec for site to site networking and Secure Socket Layer (SSL) providing remote users highly secure access to the network included.
• WIth the UC 540 an integrated 8-port Power over Ethernet (PoE) LAN switch for IP phones and other SBCS devices allowing for single box small office deployments
• Ability to expand switching capabilities through expansion ports with Cisco Small Business Pro ESW 500 Series Switches, available with Fast Ethernet, Gigabit Ethernet, and PoE allowing for easy configuration using SmartPort roles delivering business growth and flexibility to deploy switching where needed
• With the UC 540 Only - Integrated wireless LAN (WLAN) 802.11b/g capability, including support for data and voice giving freedom to employee's to work from any location in the office.
• Optional external Cisco access points to enable mobile networking (data and voice) for larger office spaces, which can help increase employee flexibility and productivity

Applications

• Smart Productivity Applications included with each UC 540 to help enhance employee productivity including:
   – Cisco WebEx PhoneConnect allows single-button connection to Cisco WebEx™ meetings saving time when
       joining conference calls
   – Cisco TimeCardView tracks employee hours worked and provides reports to managers of who is in the office plus
      ability to directly import hours to QuickBooks
   – Single Number Reach allows callers to reach employees at their desk or mobile phone for improved customer service
      or to close sales more quickly

• Cisco Unified CallConnectors, call control, click to dial, inbound screen pop, presence and Instant messaging all integrated with popular Windows PC applications including Microsoft Outlook, Internet Explorer, Microsoft Dynamics CRM, and Salesforce.com

Simplified Configuration and Network Management

• Cisco Configuration Assistant, a Windows based application for easy configuration of the UC 540 and related SBCS devices, including unified communications (phones and software), switching, routing, Smart Productivity Applications plus security

• CCA can simplify deployment of advanced UC540 and UC 560 features such as Basic ACD and Meet-me conferencing, as well as configure UC540 or UC 560 to integrate with approved 3rd party applications.

   Cisco Unified Communications 540 Data Sheet
   Cisco Unified Communications 560 Data Sheet

 

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