Home Products CityCommunicator Hosted Systems CityCommunicator Call Logging

Ask a Question:

Providing communication
solutions to fit your business.

CityCommunicator Call Logging Solution

The Call Logging service will allow customers to access on line reports related to the Call Data Records. On requesting the service City Telecom will securely extract the Call Data Records for our customers every 15 minutes.

Benefits of the service:

• Identify incoming caller numbers
•  Control and reduce costs
•  Improve customer service
•  Maximise revenue
•  Verify phone bills and compare carrier tariffs
•  Monitor fraudulent and malicious calls
•  Make better utilisation of staff
•  Reduce call costs
•  Highlight suspicious activity
•  Track after hours calls
•  Increase communications efficiency
•  Monitor talk time
•  Identify line/trunk usage
•  MIS tool
•  Allocation of costs
•  Locate unauthorised system access
•  Busy hour analysis
•  Reduce administration costs

Noticable results by customers:

•  If you're incoming calls are being answered efficiently.
• Where calls are being transferred to and how long to answer.
•  How many calls are abandoned.
•  If you need more or fewer operators.
•  If your telephone usage costs too much.
•  If unauthorised or unnecessary calls are being made.
•  How much each tenant costs to run.
•  How much time your organisation spends talking to itself!

Features:

The Call Logging service is accessed via a WEB browser, that allows customers to access reports associated with Inbound , Outbound, and Internal Calls.

The user can access reports on extension usage, destination analysis, high cost calls, frequently dialled numbers and much more. The reports can be produced in accordance with the criteria you have selected. Once the report has been selected and created, the user can then transfer the data in CSV format for use in other programmes such as Word and Excel. These reports will enable you to analyse your telecoms function accurately and assist you in extension or department billing and setting budgets & targets. You will achieve cost savings, better utilisation of staff and improved incoming call response & quality.

Features at a Glance:

•  Comprehensive reporting options and tools for customisation
•  Fully compatible with industry led web browsers
•  Supports high quality data transfer to Word, Excel, HTML, CSV etc.
•  Secure confidential departmental access to your information
•  User friendly interface
•  On -demand and archive history reporting available
•  Scheduled reporting
•  High speed report generation
•  Low cost service
•  Colour graphical representations can be produced easily
•  Limited staff input required
•  No maintenance
•  Extension billing
•  Ring response and abandoned calls report
•  Full incoming and outgoing call analysis
•  VOIP option
•  Automatic report scheduler

'Scheduler' is a feature button in the reports page, which allows management reports to be customised and emailed to recipients automatically on a regular basis daily, weekly or monthly.

•  Scheduler reduces time spent by the user creating reports.
•  The schedule provide another level of increased security.
•  There is no limit to the number of reports you can customise.
•  Report arrive in your inbox every morning with details such as lost calls with CLI information so you can call back your customers.
•  Scheduler is particularly useful within a company where set reports are required for re-billing

The reports the user chooses to schedule are easily set up. The filters offer you flexibility by allowing you to choose the criteria to report on i.e. only the information that interests you, e.g. calls over a certain value, or calls lasting longer than 15 minutes.

See Prices, BUY Online, Create Bundles!

back

top