Overview - Why Join Us

City Telecom has a range of specialist skill sets within various industry sectors. We have streamlined our operations and infrastructure to be customer centric, self service oriented, and highly responsive to our partners and resellers.

If you become a partner or reseller for City Telecom, you will be engaging with a partner who could help your business with the following:

√   Expand your services through the additions of our product and services portfolio
√   Utilise some of our lead generation processes
√   Increase the potential number of opportunities to build new customer relationships
√   Have free use of our on-line product and services quote engine, then discuss possible discounts.
√   White label our online product and service quote engine for your business
 

                                   

The two areas where City Telecom focuses its energy is on Customer Satisfaction and Partner Satisfaction.

We measure satisfaction through whatever definition our customers or partners may have. With partners and resellers, we would establish an SLA that would fit within a mutually agreed expectation, then closely monitor that SLA to help ensure satisfaction levels are reached and maintained.

In general, we have found that our customers benefit from our:
 
•   Proactive and fast response times, 
•   Ability to offer a wide range of products and services, 
•   Ability to be flexible to their business processes.

For our partners and resellers, they benefit from our:

•   Proactive follow-up to their requests for quotes and information,
•   Lead generations activities
•   Customer support teams proactively working with your clients
•   Use of our online quote engine

Please call us to set up a meeting so we can discuss any special considerations, requests, and the revenue you would like to realistically achieve on a monthly basis or any of your ideas for a partnership or reseller arrangement going forward.

Alternatively, please email us at marketing@citytelecom.co.uk. We look forward to hearing from you.

 

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