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CTI Integration with NMS Adaptive for SME's

City Telecom offers CTI implementation for call centre solutions including delivery and support for SMB's that wish to increase there operational efficiency in various departments or across their business. This solution can be used within an industry sector and will benefit most departments with the greatest benefits being realised in Sales, Call Centres, and Support Services.

Here are a few of examples of the sorts of things that you can do, when your computer and telephone work together:

•   You can use your computer to dial, hold and transfer your phone calls.
•   You can highlight a phone number, in any of your computer applications, and tell your telephone to dial it.
•   You can keep a list of personal contacts on your computer and call them by simply clicking on their name or number.
•   When someone on your personal contacts list calls you, you can see who it is before you answer your phone.
•   Keep a list of company contacts, then you can call anyone on it just by clicking their name or number. When someone on the list rings in, then everyone in the office can see who it is when their phone rings.
•   Your computer can keep a record of your last 100 inbound, outbound and missed calls – just like the list of calls on your mobile phone, and just as useful! If you want to return a call, you can do so by simply clicking on the name or number for that entry.
•   You can monitor the status of other telephone extensions and users around your company. At a glance, you can see who is engaged or unavailable. If you prefer more privacy, you can choose to exclude extensions or users from being monitored.
•   Screen-popping – because your telephone and computer are working together, you can configure your system so that when you receive a call, your customer database records associated with the caller appear automatically.

Learn More about Adaptive Software
Aastra phone system with Adaptive Software

If you want the Adaptive phone (only) for this software, please click:

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