Integrated Voicemail
A sophisticated answering service able to provide every extension on your telephone system with a personalised voicemail.

Auto Attendant
A sophisticated but easy to use automated answering service that will handle all incoming calls, greeting callers if there is a queue. Auto Attendant can digitally answer and present the caller with menu options. The caller can then be routed to their desired destination to minimise waiting in a queue.

Voice Over Internet Protocols (VoIP)
VoIP is the ability to make telephone calls and send faxes over IP-based data networks whilst also maintaining suitable quality of connection and enjoying superior cost/benefits.

Automatic Call Distribution (ACD)
This is especially effective for companies who expend significant resources on manning telephones such as order lines, service centres, travel agents, banks and insurance companies, and information lines.  Calls are routed into the telephone system and then distributed evenly across available operators who are normally organised in designated groups to deal with specific enquiries. While in the queue, callers can be digitally greeted, presented with menu options and then routed to their desired destination.

Call management software
Call management software provides organisations with a tracking and monitoring system that is able to quantify all activities on the telephone system. With built in sophistication and accuracy, call management solutions are able to:

•  Handle exception reporting
•  Monitor call traffic
•  Provide sophisticated reporting and analysis
•  Report time and the length of any call
•  Trace call locations 
•  Track in-bound and out-bound calls