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Industry Sector - How to use

City Telecom offers a range of solutions to all types of industries to successfully connect and conference, no matter what the environment. This includes all the necessary supporting infrastructure and management tools to ensure that users receive a simple, consistent, repeatable experience every time they are in a vidoe conferencing environment. All City Telecom solutions are backed by a SLA with technical support.

Education
Our video conferencing solutions applied to Primary & Secondary schools, Higher Education, and Professional Training organisations have a variety of benefits.

Collaborative communication which involves distance learning helps to promote interactive learning, keeps all student up to date with educational material and class room sessions, aids in the exchange ideas among students, educators, and experts worldwide, and helps to optimize productivity for mobile administrators, faculty, and students.

Financial
For financial institutions our video conferencing solution could be used at the main Head Quarters, branch level offices, and directly with clients. Collaboration through video conferencing will enable a higher level of customer service at a branch level, product launches can reach a greater audience at a reduced cost, and financial institutions would be able to have immediate feedback from clients at a reduced cost as compared to face to face meetings.

Real-time collaboration between branch offices and headquarter locations would not only increase customer service levels, but the executive staff would become more equipped as relationship managers or experts when they are required to gather or put together a set of complex products and services such as tax and retirement planning, or estate planning.

Government
Every day governments are required to provide a wide range of services to citizens, businesses, agencies, and other governments. These services carry a high operational overhead which cost the taxpayer money. Video communication solutions will improve collaboration through real-time interaction, enable faster decision-making and shorten time to action in the process. The biggest noticeable impact would be during emergencies and natural disasters on a local, national, or even global scale.

Some of the areas where video conferencing would prove to be of high vlaue include: inter-agency communications, training and distance education, medical emergency in healthcare, response times for command and control with military applications, judicial reviews, and general financial administration.

City Telecom works closely with each government body, agencies, or department to install the best fit solution with industry leading voice, video and web collaboration functionality. Our innovative, and secure solutions help to increase the efficiently, productively, and improve readiness and response times while reducing costs not only to the users of the video conferencing solutions but to the taxpayer as well.

Retail
Retailers need to continuously communicate and maintain good customer relationships. Customer service is often a key differentiator among competitors. A retail organisation with the ability to visually communicate between stores, suppliers, warehouses, buyers, and sales teams on the products they sell (whether it be a new or defective product) will ultimately lead to better customer satisfaction and better supply management.

A good use of video conferencing solutions is between stores. It is just one way retailers can increase employee productivity, improve store operations and increase customer satisfaction. Video conferencing can be used to facilitate inventory checks, remote support, remote team meetings, promote last minute specials and new incentive programs. Additionally, supply, inventory management, and demand forecasting would become more accurate as checks and tracking of shipping status and orders would be more visible

Hotel and Travel
One of the most important services to a hotel is its guest services. High guest satisfaction is crucial to having a successful hotel. City Telecom provides the video conferencing solutions to hotels that will not only meet the requirements of their demanding executive guests, but also for the group of hotels that they may belong to. The solutions and thus the environments we implement includes private meeting rooms, conference rooms, board level meeting rooms, as well as the telecom, infrastructure, and back-up requirements needed to ensure a good guest experience.

Media and Communications
The media world / news world is the closest example to real-time demand for video conferencing as it gets. City Telecom understands and has worked with media companies to ensure their connectivity solution has an uptime greater than 99%. Video conferencing falls within the normal demands of any media or news companies. Creating process improvements, reducing time-to-market, and maximizing a team's interactive response through video conferencing will have an increase in the companies revenues due to its ability to react to the information presented or client's demands.

From an employee remote worker or reporters perspective, their productivity and work/life balance improves as a result from being part of a connected team. Increased productivity and decreased turn around times for information distribution usually is noticeable.

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