Telecom Consulting Service 

Our mobile and telecom consultancy service enables our customers to better understand, manage, and control their enterprise voice, data, and wireless communications. Our customer centred approach and satisfaction remains a priority. The overall process we follow is:

1.  Analysis of  your requirements and processes
2.  Provide Product / Service recommendations
3.  Planning out the solution
4.  Implementation of the solution
5.  Provide Support and Maintenance Services
6. Provide the results of our findings

Knowing the business processes and visions that you have in mind for your company's sustainability, growth, and operations is key to the success of any tangible telecommunications solution. We have the experience to:

•  Know which questions to ask to de-risk the new technology you are considering,
•  Advise on the technology impact towards your company and customers, and
•  Install the solution when you are ready to begin.

SMB Operational & Strategic Consultancy
City Telecom offers you written blue prints, implementation, and support that addresses the balance between telecom and mobile services with your process operations.

As mobile working has greater ability and capacity to change, improve, scale the work load and patterns of employees, it therefore has the ability to achieve a more favourable ROI and bring about a better experience for your customers. For example with the correct mix of technology and services, your field staff can be notified instantly of new requirements, change of assignments, check various data sources needed to complete an assignment, take calls, send/receive emails, and arrange appointments with customers that are instantly reflected back at the head office.

Some additional common and practical implementation areas that we can implement and provide support for includes:

√  CTI with Field Service and CRM
√  Mobile, Telecom, Data Recording & Billing
√  Remote Server Management
√  Business Continuity
√  Wireless Office
√  Mobile Office Products & Services (Mobile, email, SIM, BlackBerry)
√  Mobile Internet (generic browsing, Intranet, PDA and also BlackBerry functionality)
√  Mobile / Wireless Devices including portable Bluetooth scanners and printers

Whatever your mobile or telecom requirements are, our experienced consultants can help you understand what services would be suited for your needs based on your requirements, operations, and customer expectations.

Please contact us to discuss any additional details and any questions that you may have.

 

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