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Disaster Recovery, Back-up, Failover

City Telecom offers a Disaster Recovery service that provides you with pre-configured failover capability, and a SLA should disaster happen.

Business continuity (using Disaster Recovery mechanisms) is an ongoing process, not a one-time project. A complete framework with the services in place is required to achieve successful readiness.

What is important?
Each year your company should evaluate the risks and impact from threats such as natural, environmental, facilities breakdowns, security breaches, and from technology failures. Businesses should look at each business function and process to determine what are the most critical services to the company that must be kept available for its customers and operations, then apply the business continuity measures where required.

Example: To give you an idea of the importance for the recovery of voice communications, think about the scenario when a disaster happens and you are isolated. You can not contact emergency services, other employees, other branch offices, or family. Restoring telecommunications services becomes a truly an essential part of business continuity and recovery.

In many ways, voice communication is more vital in managing a disaster than email or any other means of communication. Live conversations are immediate and can accurately convey human emotion as well as assess other priorities of the situation.

We offer all of the following services as part of a telecommunication business continuity plan:

• Additional backup land lines coming in from different locations and providers
• Seamless re-routing of all incoming telephone calls to back-up location and pre-determined numbers
• All phone numbers are kept the same with no loss of service
• Phone systems will include the necessary fucntions such as voice mail retrieval, recording, outgoing messages, and forwarding functions

Disaster Recovery plans and installation are a must for companies of all sizes. We offer peace of mind with minimal disruption, and the ROI is realised the first time a disaster hits. Please contact us directly to discuss additional details specific to your requirements.

Telecom Disaster Recovery considerations

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