IVR Solutions

We offer the best-of-breed speech-enabled solutions to help our customers improve their business process efficiencies, as well as improving their customers' experience with the company. Our IVR solutions have been successful across all industry sectors.

Some benefits of IVR solutions through City Telecom:

•  Free up valuable employee time by automating data entry
•  Used to welcome customers, inform them of events, opening times, location, and other announcements
•  Customisable routing to the right person, information bulletin or agents based across multiple locations
•  IVR options can be changed from any location via a web interface
•  Suitable for single and multi-site businesses
•  Compatible with VoIP and SIP solutions with SIP gateway flexibility
•  Nested menus
•  Tele-voting services
•  Easily programmable - prompts and recorded messages
•  Can be used with all 08xx numbers - requirement

City Telecom will work with you to any level of detail you require. Our customers generally prefer us to set-up and configure the IVR solution which includes:

•  All routing options
•  System timings
•  Level of menu depth
•  Configuration of and alternative system routing
•  Configuration with pre-installed SIP services
•  Configuration with pre-installed unified messaging systems or unified communications

Customers take ownership of the actual routing messages.

If you have other IVR requirements, please contact us to discuss the details.

 

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